This seven-unit curriculum includes an instructor guide and student workbook for teaching ESOL in the context of introducing students to customer service skills. Each unit addresses specific skills in three distinct categories: customer service, job readiness, and grammar and pronunciation. The authors do not identify the level of English language proficiency that the manual targets and instructors will likely need to modify as appropriate to the level they are teaching.
College and Career Readiness
Education and Career Planning
ESOL/English Language Learner
Integrated Education and Training (IET)