Join us for this course designed specifically for adult education support staff, where you will learn how to improve your workflow using tech tools to manage waitlists, streamline intake processes, enhance communication, and organize student records more efficiently.
This interactive session will blend live demonstrations, peer-to-peer discussions, and Q&A. You’ll leave with actionable ideas, tool comparisons, and resources to begin addressing your challenges immediately.
- Anyone working in the role of support staff in adult education programs, including receptionists, administrative assistants, test administrators, data entry and reporting staff, and other clerical positions
This professional development activity/course is designed for:
As support staff, your workload includes managing large amounts of student data and communicating regularly with other staff, students, and instructors. This session has been developed based on requests from the field for tools to manage this work, and the tools explored are selected based on your interests and needs.
You will first identify a challenge you are experiencing related to (but not limited to) the following tasks: intake, waitlist management, student records, communications, and student follow-up. Then you will identify a tech tool that can help you address that challenge. Through presentation and small group work, you will have a chance to practice using and applying the tool to your daily tasks. You will walk away with a plan for use, and resources and support to access as you go about implementation.
Format & Requirements: This course consists of one online synchronous session of two hours, with approximately one hour of additional work following the session. The total estimated time to complete this course is three hours.
Access & Support: You will receive instructions for accessing the synchronous session via Zoom and course materials in Canvas from Sovanna Carnell Guyon. If you need technical assistance to access the course or course features, please contact Sovanna at sovanna_carnellguyon@worlded.org.
- Identify a tech tool that can help you address a common task-related challenge
- Implement the tool using tips and strategies shared by presenters
- Reflect on tool implementation and revise your approach accordingly
Upon completion of this professional development activity/course, you will be able to:
United States
